Privacy Policy

Effective Date: 19 May, 2025
Last Updated: 19 May, 2025

EliteUS Software Solutions LLC (USA) and EliteUS InfoTech Pvt. Ltd. (India) ("EliteUS", "we", "our", or "us") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, platforms, products, or services ("Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and technical information:

A. Information You Provide Directly:

• Name, email address, phone number

• Company name and designation

• Billing address and payment details (where applicable)

• Communication content (e.g., support queries, feedback)

B. Automatically Collected Information:

• IP address and geolocation

• Device type, operating system, browser type

• Pages visited, time spent on site, and clickstream data

• Cookies and analytics identifiers

C. Information from Third Parties:

• Professional or public profiles (e.g., LinkedIn)

• Referrals or recommendations

• Business contact databases

2. How We Use Your Information

We use your information for the following purposes:

• To provide, manage, and improve our Services

• To respond to inquiries, provide support, and fulfill requests

• For sales, onboarding, and customer relationship management

• To send newsletters, updates, or marketing material (only if opted-in)

• For analytics, user behavior tracking, and service optimization

• To comply with legal obligations and regulatory compliance

3. Legal Basis for Processing

Depending on your location, our legal basis for collecting and using personal data includes:

• Consent: You have given consent to the processing.

• Contractual necessity: Processing is necessary to perform a contract with you.

• Legitimate interest: For internal analytics, improvement, and marketing (non-intrusive).

• Legal obligations: To comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics, Meta Pixel) to:

• Analyze traffic and usage patterns

• Personalize your experience

• Improve website performance

You may disable cookies through your browser settings; however, some features may not function properly.

5. Sharing of Information

We do not sell your personal data. We may share information only in the following circumstances:

• With trusted third-party vendors, partners, or contractors under NDA

• With payment processors (if applicable) for invoicing and billing

• With legal or regulatory bodies to comply with applicable laws

• Within EliteUS entities (e.g., between the U.S. and India teams)

• During a merger, acquisition, or asset transfer (with prior notice)

6. International Data Transfers

If you are accessing our Services from outside the United States or India, please note your data may be transferred to, stored, and processed in these countries. We implement industry-standard security and legal safeguards (e.g., SCCs, DPA) for such cross-border transfers.

7. Data Retention

We retain personal data only as long as necessary for:

• The purpose for which it was collected

• Legal and regulatory requirements

• Security and backup policies

When no longer needed, data is securely deleted or anonymized.

8. Your Rights

If you are located in the EU/UK (under GDPR) or California (under CCPA), you may have the right to:

• Access or request a copy of your data

• Rectify inaccurate data

• Request deletion (“Right to be forgotten”)

• Object to or restrict certain data processing

• Opt-out of marketing communications at any time

• File a complaint with a supervisory authority

To exercise your rights, email us at [Insert Contact Email].

9. Data Security

We implement appropriate security measures including:

• SSL encryption

• Role-based access controls

• Regular system audits and monitoring

• Data encryption (at rest and in transit)

While no system is 100% secure, we take every reasonable step to protect your data.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and your continued use of the Services constitutes acceptance of the revised terms.